Terms & Conditions

1. INTRODUCTION

Proaudio respects the right to privacy and confidentiality of our potential and existing clients’ personal information. The Protection of Personal Information Act defines personal information as information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. This includes data such as names, contact details, and identity numbers. This Policy explains how we obtain, use, and disclose our clients’ personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”) and the Electronic Communications and Transaction Act (“ECTA”). At Proaudio, we are committed to protecting our clients’ privacy and to ensure that their personal information is collected and used properly, lawfully, and transparently. Proaudio reserves the right to amend this Privacy Policy or add provisions to it at any time by publishing an updated version on our website.

2. OBJECTIVE

The objective of this Policy is to ensure compliance with the Protection of Personal Information Act and the Electronic Communications and Transaction Act by:

• Setting out our strategy to uphold the rights to privacy and confidentiality of our clients’ personal information.
• Notifying data subjects how we will handle personal information that we obtain.

3. INFORMATION WE COLLECT

Proaudio collects personal information in various instances, including when:

• Data subjects contact Proaudio or request information or services.
• Proaudio provides services to data subjects.
• Persons apply for employment at Proaudio.
• Persons use Proaudio website or engage with Proaudio through social media.
• Proaudio may collect the information directly from a data subject or from third parties (such as regulators, government authorities, and registries), or
• Personal and proprietary client information is submitted for business purposes.

4. PROCESSING OF PERSONAL INFORMATION

Proaudio may process personal information:

• To provide services to clients.
• To comply with legal or regulatory obligations.
• If a data subject has provided their consent, or
• If the processing is allowed by law. The purposes for which Proaudio processes personal information include, but are not limited to:
• Marketing and promotion of Proaudio services.
• Providing and improving services to clients.
• Improving users’ experience when using the Proaudio website.
• Enabling Proaudio’s internal operations.
• Supplier onboarding, or,
• Client credit applications and information.

5. INFORMATION SECURITY

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that our client’s personal information remains secure. Our security procedures cover:

• Physical security.
• Computer and network security.
• Access to personal information.
• Secure communications.
• Retention and disposal of information.
• Acceptable usage of personal information.
• Governance and regulatory issues.
• Monitoring access and usage of private information, and;
• Investigating and reacting to security incidents.

6. DISCLOSURE OF INFORMATION

We may disclose your information:

• Where we have a duty or a right to disclose in terms of law, industry codes, or a Court Order; or,
• Where we believe it is necessary to protect our rights. The third parties to whom we disclose personal information include, but are not limited to:
• Third-party service providers to Proaudio or its clients.
• Government authorities and registries, organs of state, regulators, courts, tribunals, and law enforcement agencies.

7. TRANSFER OF PERSONAL INFORMATION

Personal information collected by Proaudio may be transferred to persons in other countries. Those countries’ laws might not protect personal information in the same way or at the same level as the law in the data subject’s country. However, Proaudio will take reasonable steps to ensure that recipients in other countries have appropriate privacy measures in place.

8. RETENTION OF PERSONAL INFORMATION

Proaudio retains personal information for as long as may be reasonably necessary in accordance with applicable law.

9. COOKIES

Proaudio’s website makes use of cookies. A website visitor may disable or decline cookies. However, if the visitor does so, their user experience on the site may be diminished.

10. DIRECT MARKETING

Proaudio may send marketing and promotional communications and material to persons. Recipients may opt-out from receiving such communications by contacting Proaudio at the details provided below.

11. CLIENT’S RIGHTS

11.1 ACCESS TO INFORMATION

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/address as provided on our website and specify what information you require. We will need a copy of your ID/Passport document to confirm your identity before providing details of your personal information.

Please note that any such access request may be subject to a payment of a legally allowable fee.

11.2 CORRECTION OF YOUR INFORMATION

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID/Passport document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

11.3 RIGHT TO OBJECT

In terms of Section 11(3) of the Protection of Personal Information Act, you have the right to object to our processing of your personal information. You may object by sending a request in writing to sales@proaudiosa.com.

11.4 RIGHT TO COMPLAIN

You have the right to lodge a complaint with the Information Regulator should you feel that your personal data was not handled in a responsible manner.

12. HOW TO CONTACT US

If you have any queries about this Policy, need further information about our privacy practices, wish to withdraw consent, exercise preferences or access/correct your personal information, please contact us at the numbers/addresses listed on our website.

PRIVACY NOTICE

Thank you for choosing to be part of our community at Proaudio. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at sales@proaudiosa.com.

When you visit our website, and more generally, use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

This privacy notice applies to all information collected through our Services which, as described above, includes our Website, as well as, any related services, sales, marketing or events.

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To facilitate account creation and logon process.
• To post testimonials.
• Request feedback.
• To enable user-to-user communications.
• To manage user accounts.

Proaudio Terms of Use

By using this website, you are deemed to have read and agreed to the terms and conditions hereunder. If you do not agree to these terms of use of this site, you may refrain from using the website in any way whatsoever. These terms and conditions are formulated in adherence to sections of the Electronic Communications and Transactions Act. Read it in full here.

Legal Domicile

This website is governed by the laws of South Africa. Any legal disputes on any matter to do with this website and the business will be handled in South African courts of law.

Limitations

Use this website at your own risk. Proaudio strives to ensure that the information on this site is accurate; however, we make no warranties about the accuracy, reliability of the information on this site. The information on this website is general and is not meant for use as any advice unless prescribed by a professional upon inquiry under certain terms and conditions. Proaudio is not liable for any injury, damage, claim, or loss arising out of or in connection with the use of goods, services, and information obtained from and through this site. Images used on this site are guidelines and may differ in color and other specifications; please use information obtained from the site as guidelines only.

Billing & Personal Information

To buy goods from the Proaudio website, you will need to register an online account with us as required by the form on the site and our third-party payment gateways. You must provide accurate information when registering; the information will help us handle your inquiries correctly. Please refer to our privacy policy on how we will handle your information. Please keep your log-in details safe and secure; it is your responsibility to ensure they are safe; we will not be held liable for any breach whatsoever. You may be held responsible for any losses suffered by Proaudio or any other user as a result of your failure to keep your log-in details secure and confidential.

Pricing

We reserve the right to refuse our services to any prospective client; we also reserve the right to cancel any order placed on our site where an administrative error may have occurred as to the correct pricing of the item.

Products and Availability

While we always endeavor to keep our stocks available, it is not always entirely up to us to guarantee availability as we rely on suppliers to make this happen. Our products may not always be readily available from suppliers. We urge all users to confirm product availability before purchase. Note that the stock of all items on offer is limited. Proaudio will make all reasonable attempts to honor purchases arising from products on special if stock is still available. Users will be informed when products are out of stock even when the adverts may still be running on our platforms. Refunds may be made according to our returns and refunds policy.

Accepted Payments

Proaudio accepts the following payment forms:

• Cash
• Electronic Bank Transfer
• Cash Deposit
• Cash In Store
• Payfast
• Instant EFT
• Any Master Card & Visa

Please confirm the possibility of other payment forms.

Payment Security

Proaudio takes all necessary steps to ensure all payments done via our site are secured. By using this site, you have accepted that transactions over the internet may be prone to interception. Proaudio will not be liable for any interception or loss that occurs when we have taken all reasonable steps to prevent it from happening.

Copyright

The intellectual property and information on this website may be downloaded or printed for your own non-commercial use only. The law prohibits any infringements to copyright, trademarks.

Delivery and Collection

All orders over R___ will be delivered free of charge to any major and main centers in Gauteng (terms and conditions apply). Any order less than R___ will attract a delivery charge unless prior arrangements are made before purchase. For deliveries outside Gauteng and South Africa, please confirm possible delivery options available. Proaudio is not liable for any incorrect order or delivery where you make an error in the information that you provide to us or our couriers. You acknowledge that the delivery of your order may be impacted by events beyond our control such as weather conditions, industrial action, and natural disasters. Proaudio will endeavor to always deliver on time and according to our promises. We will not be liable for late deliveries of products purchased from our site. Unless we inform you otherwise before you place your order and before the final confirmation, the estimated maximum delivery time for an order in South Africa either door-to-door or door-to-post office counter is 6 working days. Deliveries take place during business hours and there are no deliveries over weekends or on public holidays unless pre-arranged.

Insurance and Damaged Items

There is insurance on the product of up to R1000. Once the product leaves our hands, we are no longer responsible, and the client recognizes this. If the client wants to insure the product, they will need to request that insurance be added at their own expense to the charges. Orders will only be dispatched once payment has cleared in Proaudio’s bank account. Should your item arrive damaged, please contact us at sales@proaudiosa.com within 7 working days of the date of purchase. All items need to be returned unused and in their original packaging.

Warranty

All products, unless specified, carry the importers warranty. For details on warranty offered per product, please contact us before purchase. Warranty repairs or swaps are at the discretion of the supplier. Should a warranty be reasonably declined by the supplier, the cost of repair will be the responsibility of the client. Please note that there are no warranties for blown speaker drivers unless it is proven to be a factory fault.

Pricing Accuracy

Every reasonable effort will be made to ensure all prices and information displayed on our site are correct at the time of your purchase. If, however, the product is offered at an erroneous price, Proaudio reserves the right not to supply the product at the incorrect price. Proaudio will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct price.

Links From the Website

We do not have access to, neither do we review the content of other websites which may be linked to this site. We do not warranty the correctness of the Information that appears on such websites neither do we endorse it. Information shared on those sites is outside our jurisdiction and is shared at the owner’s risk. We do not seek to injure your statutory Consumer Rights in any way.

All Prices are Retail and Include 15% VAT. Proaudio reserves the right to add, delete, or modify any provision this Agreement at any time without notice.

Contact Us

All queries should be sent by email to sales@proaudio.com.